Enforcement action · Autoridade Nacional de Proteção de Dados
ANPD inicia processo para sancionar Claro por irregularidades no compartilhamento de dados pessoais de clientes com a Serasa
ANPD inicia processo para sancionar Claro por irregularidades no compartilhamento de dados pessoais de clientes com a Serasa is an AI-related enforcement action involving Autoridade Nacional de Proteção de Dados. Brazil's ANPD initiated administrative processes against Claro and Serasa for alleged LGPD violations regarding excessive and untransparent personal data sharing.
Action details
- Agency
- Autoridade Nacional de Proteção de Dados
- Jurisdiction
- BR
- Enforcement type
- investigation
- Document type
- enforcement action
- Topic
- ai privacy
Summary
Brazil's National Data Protection Authority (ANPD) has initiated an administrative sanctioning process against telecommunications company Claro for alleged violations of the LGPD, including excessive personal data sharing with credit analysis firm Serasa, lack of transparency, and difficulty accessing its DPO. Serasa will undergo a new inspection focusing on transparency and data subject rights. Claro faces potential fines up to R$50 million per infraction or 2% of revenue. Both companies have 10 business days to present their defense.
Primary source
https://www.gov.br/anpd/pt-br/assuntos/noticias/anpd-inicia-processo-para-sancionar-claro-por-irregularidades-no-compartilhamento-de-dados-pessoais-de-clientes-com-a-serasa →Related Autoridade Nacional de Proteção de Dados actions
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Frequently asked questions
- What is ANPD inicia processo para sancionar Claro por irregularidades no compartilhamento de dados pessoais de clientes com a Serasa?
- Brazil's National Data Protection Authority (ANPD) has initiated an administrative sanctioning process against telecommunications company Claro for alleged violations of the LGPD, including excessive personal data sharing with credit analysis firm Serasa, lack of transparency, and difficulty accessing its DPO. Serasa will undergo a new inspection focusing on transparency and data subject rights. Claro faces potential fines up to R$50 million per infraction or 2% of revenue. Both companies have 10 business days to present their defense. Primary source →
- Which agency brought the action?
- Autoridade Nacional de Proteção de Dados brought this enforcement action in BR. Primary source →
- What was the penalty?
- No specific penalty amount is disclosed in the primary source AIGI tracked for this action. Some enforcement actions resolve through injunctive relief, consent decrees, or behavioural undertakings rather than monetary penalty. Primary source →
- When did the action take effect?
- The most recent activity on this action was published on 6/8/2026. Primary source →
- Where can I find the primary source?
- The primary source for ANPD inicia processo para sancionar Claro por irregularidades no compartilhamento de dados pessoais de clientes com a Serasa is at https://www.gov.br/anpd/pt-br/assuntos/noticias/anpd-inicia-processo-para-sancionar-claro-por-irregularidades-no-compartilhamento-de-dados-pessoais-de-clientes-com-a-serasa. AIGI does not paraphrase secondary commentary — every claim on this page links back to that primary source. Primary source →
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